Frequently Asked Questions

Valid January 3, 2024 - January 2, 2025

Visit the home page > enter your zip code in Step 1 > select “Find My Offer” > a link for “Program Details” will appear at the top of the page.

All verification must be completed through the fordrecognizesu.com/Military site, by completing Step 1- Find My Offer, and Step 2-Confirm My ID. This will route a consumer to our verification partner ID.me. The verification process typically takes less than a minute; however, when verifying through the document upload option, it may take up to 4 minutes.

Eligible

Active Duty:

Active Military Personnel in the Army, Navy, Air Force, Marines, Coast Guard, National Guard, Reservists Serving on Active Duty, and members of the Delayed Entry/Enlistment Program (DEP). This includes spouses and surviving spouses.
Retirees:

A military retiree is any member or former member of the uniformed services who is entitled, under statute, to retire or retirement (this typically requires 20 years of service). They will receive a pension as a retiree. This also includes those with a medical retirement.
National Guard and Honor Guard:

These individuals would be eligible under the current branch of service that they serve (Army, Navy, Air Force, Marines, Coast Guard).
Reservists:

Must be on orders to deploy or a veteran within *24 months of separation.
Veterans:

A person who served in the active military, naval, or air service, and who was discharged or released there from under conditions other than dishonorable.

*Veterans may qualify for a special regional incentive regardless of separation date. Enter your zip code on the home page in step 1 to see if you qualify.

Not Eligible

Active Duty Reserve or Selected Reserve:

An individual of the Ready Reserve or Selected Reserve is required to complete a specified number of drill periods per year by reporting to their reserve unit and completing the prescribed training. They are also required to complete a two week period of job-specific training. They only become active when they get orders to deploy. These individuals have completed their term of service and are eligible as a Veteran or Retired Status for this promotion only. Some individuals may not be eligible because they have not completed their active status and have not achieved their Veteran status yet.
Inactive Ready Reservists (IRR):

An individual assigned to the IRR typically receives no pay and is not obligated to drill, conduct annual training, or participate in any military activities (except for periodic Muster activities) until activated by Presidential Reserve Call up Authority or until electing to drill, train, or serve in a "Drill without Pay" or an "Active Duty" role. Having previously served or retired, they would be eligible as a Veteran or Active Status during this promotion only.
Standby Reserve:

An individual that maintains their military affiliation without being in the Ready Reserve. The Standby Reserve consists of two components: the Active Status List and the Inactive Status List. For soldiers who do not choose whether or not to stay in the Active Reserve, they are added to the Standby reserve. Membership in the Standby Reserves is limited to one year, after which they must determine if they are transferring to the IRR or to an active drilling unit.
State Guard:

Also known as State defense forces are military units that operate under the sole authority of the state government and they are partially regulated by the National Guard, but they are not a part of the US Military forces. State defense forces are authorized by state are under the command of the governor of each state. Not all states have State Guard organizations and they are not typically considered "military" under the industry standards. State Guards cannot be federalized (they would never fall under the Department of Defense) and are completely separate entities from the United States Armed Forces. Therefore, not eligible for this program.

You will need to bring a copy of your email confirmation showing the Certificate to your dealer when you’re ready to purchase/lease a new vehicle.

If you are a United States resident, you can receive the offer when you purchase or lease and take delivery in the United States.

The offer can be applied to a maximum of 5 new eligible vehicle purchases or leases per calendar year.

See your authorized Ford Dealer or Lincoln Retailer for more details regarding program compatability.

Yes – Spouses, surviving spouses, and other household members who are U.S. residents are eligible to register for the offer.

Yes, this offer may vary by market. To confirm your offer, visit the home page > enter your zip code in Step 1 > select “Find My Offer.”

Please call Program Headquarters: (888) 322-5862 or email at candihelp@fordprogramhq.com.

ID.me is an identity company based in America. The service is a federally certified Single Sign On that allows people to digitally prove their legal identity.

ID.me verifies your military status to secure your offer through a quick, simple process. Once you are verified, you will receive a confirmation email with a unique Certificate ID. Customers may be asked to upload supporting documentation to confirm their eligibility status.

If your status hasn’t been verified within minutes, please reach out to ID.me customer service for help: https://help.id.me/hc/en-us.

Currently, it is required that everyone have a valid email address to be verified. This email will receive the confirmation of the offer which can be used as proof of eligibility at the dealership. If one does not have a valid email, then a new email address must be created. The customer should then use this new email address to obtain their verification and certificate number.

ID.me requires your SSN for verification. Our partner, ID.me may require sensitive pieces of information to verify that you are eligible for a particular benefit and that no one else can claim that benefit by pretending to be you. This is typically the case for high value benefits because of the substantially increased risks of fraud. This information is strictly used for verification and fraud prevention purposes, to audit and ensure your eligibility. ID.me does not use this information for marketing or re-targeting purposes.

Please be assured that security and safety of consumer information is of utmost importance to both Ford Motor Company and ID.me. You may refer to ID.me’s Security & Compliance statements for more details.

When verifying your military status, you may be asked to upload military documentation. Ford Motor Company has initiated this process to ensure the utmost level of verification, as well as to reduce dealer workload and exposure to audits associated with this program.

Was a valid email address provided upon enrollment?
Check email and SPAM folders.
Your authorized Ford Dealer or Lincoln Retailer can also initiate a search in Smart VINCENT’s “Certificate Inquiry” to help confirm if a certificate number was already generated for the customer. Certificate numbers are uploaded nightly and should be available next business day via Smart VINCENT.
If you are still unable to locate the email confirmation, contact Program Headquarters at (888) 322-5862 for assistance. A certificate search may be initiated. (Please note, this may take up to 48 hours for resolution)

There are several situations that may cause your verification attempt to be denied prior to uploading a document. Some examples include the following:

The information you entered matches an identity that already exists in our system.
The document you uploaded already exists in our system and is being flagged as a duplicate.
Your credit/identity profile has been frozen either voluntarily or as a result of your identity being comporomised.
You may have entered some of your personal information incorrectly.
You have moved within the last year.
There is erroneous information in your credit file.
Your document is expired.

Any of the situations listed above could be contributing to the reason for denial. If you are encountering issues verifying your identity, please contact Program Headquarters at (888)322-5862 for assistance.

Visit https://help.id.me/hc/en-us. On this site there is a chat option, as well as 24/7/365 support for all inquiries.