Frequently Asked Questions
Valid January 3, 2024 - January 2, 2025
Visit the home page > enter your zip code in Step 1 > select “Find My Offer” > a link for “Program Details” will appear at the top of the page.
All verification must be completed through the fordrecognizesu.com/FirstResponder site, by completing Step 1- Find My Offer, and Step 2-Confirm My ID. This will route a consumer to our verification partner ID.me.
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Law Enforcement Officers
Eligible
You are eligible to verify as a First Responder if your occupation is any of the following:
Not Eligible
ID.me does not verify the following occupational titles as First Responders:
You will need to bring a copy of your email confirmation showing the Certificate to your dealer when you’re ready to purchase/lease a new vehicle.
The offer is available to United States residents only.
The offer can be applied to a maximum of 5 new eligible vehicle purchases or leases per calendar year.
See your authorized Ford Dealer or Lincoln Retailer for more details regarding program compatability.
This offer is transferable within household and from business to business owner.
Yes, this offer may vary by market. To confirm your offer, visit the home page > enter your zip code in Step 1 > select “Find My Offer.”
Please call Program Headquarters: (888) 322-5862 or email at candihelp@fordprogramhq.com.
ID.me is an identity company based in America. The service is a federally certified Single Sign On that allows people to digitally prove their legal identity.
ID.me verifies your military status to secure your offer through a quick, simple process. Once you are verified, you will receive a confirmation email with a unique Certificate ID. Customers may be asked to upload supporting documentation to confirm their eligibility status.
If your status hasn’t been verified within minutes, please reach out to ID.me customer service for help: https://help.id.me/hc/en-us.
Currently, it is required that everyone have a valid email address to be verified. This email will receive the confirmation of the offer which can be used as proof of eligibility at the dealership. If one does not have a valid email, then a new email address must be created. The customer should then use this new email address to obtain their verification and certificate number.
ID.me requires your SSN for verification. Our partner, ID.me may
require sensitive pieces of information to verify that you are
eligible for a particular benefit and that no one else can claim
that benefit by pretending to be you. This is typically the case
for high value benefits because of the substantially increased
risks of fraud. This information is strictly used for verification
and fraud prevention purposes, to audit and ensure your
eligibility. ID.me does not use this information for marketing or
re-targeting purposes.
Please be assured that security and safety of consumer information
is of utmost importance to both Ford Motor Company and ID.me. You
may refer to ID.me’s Security & Compliance statements for more
details.
When verifying your military status, you may be asked to upload military documentation. Ford Motor Company has initiated this process to ensure the utmost level of verification, as well as to reduce dealer workload and exposure to audits associated with this program.
- Was a valid email address provided upon enrollment?
- Check email and SPAM folders.
- Your authorized Ford Dealer or Lincoln Retailer can also initiate a search in Smart VINCENT’s “Certificate Inquiry” to help confirm if a certificate number was already generated for the customer. Certificate numbers are uploaded nightly and should be available next business day via Smart Vincent.
- If you are still unable to locate the email confirmation, contact Program Headquarters at (888) 322-5862 for assistance. A certificate search may be initiated. (Please note, this may take up to 48 hours for resolution)
There are several situations that may cause your verification attempt to be denied prior to uploading a document. Some examples include the following:
- The information you entered did not match.
- The information you entered matches an identity that already exists in our system.
- The document you uploaded already exists in our system and is being flagged as a duplicate.
- Your credit/identity profile has been frozen either voluntarily or as a result of your identity being comporomised.
- The information you entered was entered incorrectly.
- You have moved within the last year.
- There is erroneous information in your credit file.
Any of the situations listed above could be contributing to the reason for denial. If you are encountering issues verifying your identity, please contact Program Headquarters at 1.888.322.5862 for assistance.
Visit https://help.id.me/hc/en-us. On this site there is a chat option, as well as 24/7/365 support for all inquiries.